Activate Your Warranty
No shipping charges, no hidden fees, no credit card required!
1. Warranty extension policy is only valid for products purchased from ARCCTV OFFICIAL SITE and OFFICIAL AMAZON STORE.
2. For Amazon orders: You can find the order number (#123-1234567-1234567) in your Amazon order details.
3. If purchased from the Official Website, sign in to your account or find the order number (#AR2023-1234) in your confirmation email.
Warranty Information Tips
1. Free Warranty Extension: In addition to our regular 12-month warranty, Amazon or ARCCTV official buyers can extend the warranty to 24 months.
2. Submit your Amazon or ARCCTV official Order ID to get the warranty extended. Please check the rules below to ensure eligibility.
3. After registering with your Order ID, you can make a warranty claim. You’ll receive a response within one business day.
Note: Warranty extension is not valid for resold goods.
If defects in material or workmanship occur during the warranty period, ARCCTV will replace the product at no charge with the same or comparable product.
Products and parts replaced under this warranty become the property of ARCCTV.
If service is required after the warranty period expires, you must pay all labor, parts, and transportation fees.
Warranty coverage terminates if you sell or transfer the product.
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non-quality-related issues (after 30 days of purchase)
- Free products or repairs by third parties
- Products purchased from unauthorized resellers or platforms
- Products marked as “sample”, “Not for Sale”, “AS IS”, or “prototype”
